1. Introudction

Welcome to Kiara AI. Kiara AI ("we", "our", or "us") operates the website meetkiara.ai and related services ("Service"). This Privacy Policy describes how we collect, use, protect, and disclose information when you interact with our property management platform. By using our Service, you agree to the collection and use of information as outlined in this policy. Together, our Terms of Service and this Privacy Policy form the complete agreement between you and Kiara AI.

2. Definitions

The following definitions apply to this Privacy Policy:

• Service: The Kiara AI platform and website operated by Kiara AI
• Personal Data: Any information about a living individual who can be identified from that data
• Property Data: Information related to rental properties, tenants, and property management activities
• Usage Data: Data collected automatically from your interaction with the Service
• Cookies: Small files placed on your device to store limited information
• User: Anyone using our Service (property owners, landlords, property managers)

3. Information We Collect

We collect information necessary to provide our AI property management platform:

Personal Information:

• Email address, name, phone number
• Professional contact information
• Account credentials and profile information

Property Management Data:

• Property addresses and basic details you provide
• Tenant contact information you input
• Maintenance requests and communications you create through our platform
• Property expenses you manually enter

Platform Usage Data:

• How you interact with our platform features
• Device information and IP addresses
• System logs and error reports

SMS Text Message Notifications:

If you choose to receive SMS notifications from Kiara:

• Message Types: Rent confirmations, maintenance updates, account alerts
• Frequency: Varies based on your property activity
• Opt-Out: Reply STOP to any message or contact support@meetkiara.ai for any support
• Costs: Message and data rates may apply
• Privacy: Your phone number is never sold or shared with third parties

Your data is encrypted during transmission and storage using industry-standard security protocols. We do not use your data to train our AI models.

4. How We Use Your Information

We use the data we collect for the following purposes:

Platform Services:

• Providing access to our AI property management tools
• Storing and organizing property and tenant information you input
• Facilitating communications you choose to send through our platform
• Generating reports from data you provide

Platform Operations:

• Providing customer support
• Improving our platform features and user experience
• Complying with legal obligations

Future Features (With Your Permission):

As we develop additional features like automated payment tracking and financial integrations, we will request your explicit consent before collecting any new types of data or connecting to external services.

5. Data Security

• AES-256 encryption at rest and TLS 1.2+ in transit
• Multi-factor authentication (MFA) and role-based access controls (RBAC)
• Secrets management with key rotation and audit logging
• Continuous incident monitoring and response plan

6. AI Services and Data Processing

AI-Powered Features:

Kiara AI uses artificial intelligence to enhance property management automation, including:

• Natural language processing for tenant communications
• Automated categorization and analysis of property data
• Intelligent recommendations for property management decisions
• Pattern recognition for operational insights

Secure AI Infrastructure:

We utilize Amazon Bedrock, a fully managed AI service, to power our artificial intelligence features. Amazon Bedrock provides enterprise-grade security and privacy protections:

• Data Privacy: Your prompts and data are never used to train or improve underlying AI models
• Data Isolation: Your data remains private within our AWS account and is never shared with AI model providers
• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Compliance: Amazon Bedrock maintains SOC 2 Type II, ISO 27001, GDPR, HIPAA eligibility, and other enterprise compliance certifications
• No Data Retention: Amazon Bedrock does not store your data beyond the duration of processing your requests

AI Data Processing:

• Text inputs are processed temporarily to generate AI responses
• All AI processing occurs within secure, encrypted environments
• AI outputs are generated based solely on your inputs, not historical data from other users

7. Data Retention

We retain your personal and property data only as long as necessary to provide our services and comply with legal obligations. Operational data such as transaction logs are automatically deleted after 30 days. Property and financial records may be retained longer for tax and legal compliance purposes. You may request deletion of your data at any time.

8. Data Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

Service Providers:

• SOC2 Type II compliant cloud hosting services (AWS/Supabase) for secure data storage
• AI processing services (Amazon Bedrock) for intelligent property management features with guaranteed data privacy
• Communication service providers for platform messaging features
• Customer support tools for providing technical assistance

Legal Requirements:

• To comply with legal obligations or court orders
• To protect our rights and prevent fraud
• To respond to legitimate law enforcement requests

With Your Consent:

• When you explicitly authorize integrations with third-party services
• When you choose to share information with tenants or service providers through our platform
• All data sharing permissions can be revoked at any time through your account settings

Future Financial Integrations:

Bank connections: If and when you choose to connect a bank or credit union account, Kiara uses a third-party bank-connection provider (currently Plaid Inc.) to facilitate the connection. Kiara never receives or stores your bank login credentials. With your permission, the provider shares read-only data (e.g., account identifiers, balances, transactions) solely to power rent tracking and expense categorization. You can view, disconnect, or delete data held by the provider at any time via Plaid Portal at my.plaid.com.

Any future data sharing for new features (such as financial integrations) will require your explicit consent and will be clearly disclosed before implementation.

9. Your Rights

You have the following rights regarding your personal data:

• Access your personal data and obtain a copy
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@meetkiara.ai. We will respond within 72 hours and complete verified requests within 30 days.

10. California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address
• Commercial Information: Property details, rental transactions, payment history
• Professional Information: Property management business details

Your California Rights

• Right to Know: Request information about personal data collected, used, or shared
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt-out of the sale or sharing of personal information
• Right to Limit: Limit use of sensitive personal information
• Right to Non-Discrimination: Equal service regardless of exercising privacy rights

Sale of Personal Information

We do not sell personal information in the traditional sense. However, we may share certain information with third-party service providers for business purposes, which may be considered a "sale" under CCPA. You can opt-out of this sharing by visiting our "Do Not Sell My Personal Information" page.

To exercise your California privacy rights, visit our Consumer Rights Portalor contact us at privacy@meetkiara.ai. We will verify your identity and respond within 45 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@meetkiara.ai

13. Additional Privacy Resources

For more information about your privacy rights and our data practices:

Cookie Policy

‍Do Not Sell My Info