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Multifamily

Centralize the office. Keep the community.

Your site teams stop being a call center. Kiara answers residents, works every lead, and closes the books across every property from one record.

PORTFOLIO · 14 PROPERTIES · 3,180 UNITS 1 CENTRAL TEAM
LEAD RESPONSE
41s
median, day or night
AFTER-HOURS VOLUME
62%
closed without staff
COLLECTED BY THE 5TH
97.4%
across all properties
TOURS BOOKED
84%
self-scheduled

Centralized leasing without a call center.

One agent covers every property in the portfolio — inquiries answered in under a minute, in the prospect’s language, with the same answer every time. Site teams keep the tours and the relationships.

Inquiry from an ILS · 11:40pm ANSWERED 38s
Tour booked · Saturday 11:00 AUTO
Concession above policy · Unit 207 SENT TO DANA
Identical question, identical answer FAIR HOUSING

One record, every property, every owner.

Rent roll, delinquency, and P&L roll up by property, by region, and by owner without an export. Ask for the variance and the agent explains it in the owner’s language.

Rent roll · portfolio and per property STANDARD
Delinquency aging by property DAILY
Owner statements with variance notes DRAFTED
Budget vs. actual by GL account LIVE

Renewals worked before the 90-day window.

The agent opens the renewal conversation on your schedule, applies your increase policy for the jurisdiction, and flags anything that needs a human decision.

Renewal outreach · day 120 AUTOMATIC
Increase within AB 1482 cap CHECKED
Resident asks for a 6-month term ESCALATED
Notice to vacate · turn kicked off HANDED TO LEASING

What this vertical needs that others don’t.

Concession policy per property

What the agent may offer, and where it stops, set property by property.

On-site handoff

The agent takes intake and scheduling; your team takes the tour and the close.

Amenity and package traffic

Reservations, gate codes, and package questions answered without a phone call.

Fair housing on every send

Outbound copy from every agent is screened before it leaves.

Other verticals

Bring one property.

We’ll run your real after-hours volume through it and show you what your site team stops doing.