Kiara Terms of Service

Welcome to Kiara, a modern, AI-powered property management company. These Terms of Service ("Terms") govern your access to and use of Kiara's communication, maintenance, payment, and property-management services (collectively, the "Services"). By accessing or using the Services via text message, the Kiara web app, or any related channel, you agree to these Terms. If you do not agree, do not use Kiara.

1. About Kiara

Kiara ("we," "us," "our") provides professional property-management services that combine human expertise with AI-assisted technology. Our Services allow tenants ("you") to:

• Submit and track maintenance requests
• Receive property notices and updates
• Make rent and fee payments through approved processors
• Communicate about leasing, renewals, and move-outs
• Receive important reminders and safety alerts

Kiara operates as a property management company, not a software platform.

2. Relationship Between You, Kiara, and the Property Owner

• Kiara manages the property on behalf of the property owner(s) and acts as your property manager under a management agreement with the owner.
• Your lease or rental agreement is between you and the property owner or Kiara (as the authorized agent and property manager).
• Kiara has the authority to communicate with you, coordinate maintenance and payments, and deliver property-related notices in accordance with applicable law.
• Kiara uses AI-assisted systems internally to improve communication, scheduling, and record-keeping — but all actions are performed under Kiara's supervision and responsibility.
• You acknowledge that Kiara manages the property in an agency capacity and that communications or actions taken through the Service are made within Kiara's management authority.

3. Use of Artificial Intelligence

You understand and consent that:

• Kiara uses AI technology to assist in handling maintenance requests, scheduling repairs, rent reminders, and communications.
• AI-generated responses may assist Kiara staff in communicating efficiently but are always subject to human oversight.
• Some interactions may be automated; others may be handled directly by Kiara personnel.
• AI-generated communications are intended solely for informational and operational coordination.
• You may request a human representative at any time by indicating "speak to a manager" or through your tenant portal.

4. Consent to Communications

4.1 Communication Channels

By providing your phone number or email, you consent to Kiara contacting you via:

• Text message (SMS/MMS)
• Email or push notification
• Automated or recorded calls

Communications may include:

• Maintenance scheduling and updates
• Rent and payment reminders
• Lease renewals, inspections, or move-out notices
• Emergency alerts or safety advisories
• General property communications

Message and data rates may apply. You can opt out of non-essential texts by replying STOP or managing preferences in your tenant portal.

4.2 Accuracy & Delivery

Message delivery is not guaranteed and may be delayed by carriers. You are responsible for keeping your contact details current. Kiara is not liable for messages sent to outdated or incorrect numbers.

4.3 Emergencies

Kiara's messaging and web systems are not emergency services. If you face a life-threatening or urgent property emergency (fire, gas leak, flooding, break-in, etc.), call 911 or your local emergency line immediately.

5. Tenant Services and Scope

Maintenance

When you submit a maintenance request:

• Kiara logs, triages, and schedules work with licensed vendors.
• Kiara coordinates access, follow-ups, and quality checks.
• Repair timelines may vary based on urgency, vendor availability, and parts.

Rent Payments

• Payments are processed through third-party payment providers subject to their own terms.
• Kiara is not responsible for payment delays caused by your bank, card issuer, or payment processor.

Notices and Documentation

• Kiara may deliver lease, inspection, or policy notices electronically if legally permitted.
• Where required, notices will also be delivered in writing or posted at the property.

Onboarding, Renewals, and Move-Outs

• Kiara may automate onboarding checklists, renewal reminders, and move-out communications.
• All final lease decisions and approvals are made by authorized Kiara staff.

6. Tenant Responsibilities

You agree to:

• Provide accurate and up-to-date information;
• Keep your contact and payment details current;
• Communicate respectfully with Kiara and vendors;
• Use Kiara's Services only for property-related purposes;
• Immediately report hazardous or emergency conditions through designated emergency channels.

Kiara may restrict or terminate Service access for misuse or unlawful behavior.

7. Privacy and Data Handling

Kiara collects and processes tenant information as described in its Privacy Policy. Key points:

• Data includes maintenance details, communication history, payments, and contact information.
• Kiara acts as both property manager and data controller for tenant data.
• Information is used solely to operate and improve property management operations.
• Personal data is not sold or used for unrelated marketing.
• AI systems use anonymized and aggregated data for performance improvement only.
• Communications may be recorded or logged for training, compliance, and dispute resolution.

8. Limitation of Liability

8.1 Tenant Acknowledgment

You acknowledge that:

• You are responsible for verifying information that affects your tenancy.
• AI-assisted outputs may occasionally be incomplete or inaccurate.
• You should independently verify critical information or deadlines.

8.2 Warranties and Disclaimers

The Services are provided "AS IS" and "AS AVAILABLE." Kiara disclaims all warranties, express or implied, including:

• Merchantability or fitness for a particular purpose
• Accuracy or reliability of any AI-generated response
• Non-infringement or quiet enjoyment
• Any warranties arising from trade usage or prior dealings

Kiara does not warrant that Services will be uninterrupted, error-free, or always secure.

8.3 Limitation of Liability

To the fullest extent permitted by law:

• Kiara will not be liable for indirect, incidental, special, or consequential damages.
• Kiara's total liability for any claim shall not exceed $10,000 USD or the total rent and fees paid by you to Kiara in the 12 months preceding the claim, whichever is less.
• These limitations apply even if Kiara has been advised of potential damages.
• Nothing in these Terms limits liability for fraud, gross negligence, or bodily injury caused by Kiara's direct acts.

9. Indemnification

You agree to indemnify and hold harmless Kiara, its affiliates, officers, employees, and vendors from claims or damages arising out of:

• Your violation of these Terms;
• Misuse of the Services;
• False information or unlawful communication.

10. Termination and Access

You may discontinue using Kiara's Services at any time. Kiara may suspend or terminate your access if required by law or if you violate these Terms. Termination of access does not affect your ongoing lease obligations.

11. Dispute Resolution

Disputes under these Terms shall be resolved through binding arbitration under the American Arbitration Association's Consumer Arbitration Rules. Both parties waive the right to a jury trial or class action. Small-claims remedies remain available for eligible disputes.

12. Updates to These Terms

Kiara may modify these Terms periodically. Updated Terms take effect upon posting or notification. Continued use of the Services constitutes acceptance of any changes.

13. Contact Information

Kiara Property Management, Inc.

Email: support@meetkiara.ai